Iowa Primary Care Association Care Coordination Manager


The Care Coordination Manager will be responsible for working with health center leadership and staff to support practice transformation through process change, collaboration, and effective use of technology and data. The Care Coordination Manager works under the direction of the Senior Director of Transformation to help facilitate and promote improved care coordination and patient engagement efforts in all federally qualified health centers in Iowa. Some travel is required.


The following duties are normal for this position.  These are not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.

  • Contribute to the organization’s mission by adhering to the core values and supporting the focus on improving quality and reducing the cost of care at Iowa health centers.
  • Manage and serve as staff lead for efforts to improve clinical performance in cancer screening including colorectal, breast, and cervical cancer screenings, including providing day-to-day management and oversight of Iowa Department of Public Health (IDPH) grants to promote cancer screening. Activities including working with participating health centers to support the implementation of evidence-based interventions to improve cancer screening rates, monitoring performance throughout the year, writing status reports, and participating in granted related phone calls and meetings with IDPH.
  • Collaborate with health center care teams including care coordinators, quality management, clinical teams, dental teams and behavioral health teams to support integrated PCP driven care for patients of our health centers.
  • Assist with coordination, providing content, and facilitating in-person Transformation Collaborative events, which occur quarterly.
  • Work with other members of the Transformation Team to provide content, support, and guidance to IowaHealth+ and Iowa PCA committees and working groups – taking the lead on select committees and work groups as assigned.
  • Utilize first-hand knowledge of assigned tasks and responsibilities to demonstrate initiative in offering proactive suggestions for improvements that will improve operational efficiency and meet the health centers’ strategic goals.
  • Coach, educate, and lead health center teams in transformation principles, methodologies, tools, resources, events, and activities.
  • Assist health centers in creating work flows to optimize care delivery, introduce best practice improvements, and evaluate outcomes using rapid cycle improvements using PDSA, LEAN or Six Sigma methodologies. 
  • Monitor process improvements and assist in maintaining sustainability.
  • Conduct data gathering and analysis in support of transformation initiatives.
  • Participate fully in departmental meetings, providing ideas and feedback, and supporting the strategic direction of the Iowa PCA.
  • Perform other duties and projects as assigned, exhibiting willingness to adapt schedule when requested to get the job done, including unconventional hours or days if needed.
  • Assist with preparing and presenting progress against goals monthly to Boards, Members, Committees or health center executive teams as directed by the Senior Director.


This job has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  • Bachelor’s degree preferred.
  • 3+ years of medical practice experience required, preferably in outpatient physician practice – preference given to candidates with experience in Federally Qualified Health Centers (FQHCs) and/or Rural Health Centers (RHCs) or direct experience with Medicaid population.
  • 3+ years of experience using data analysis to drive initiatives and/or process redesign in either a consulting role or a supporting role in healthcare
  • 1+ years of experience managing projects or grants for an organization
  • Experience planning and facilitating meetings and group work.
  • Experience in medical case management/discharge planning/clinical project management.
  • Ability to travel around the State of Iowa approximately 25% of the time in order to build relationships with health center staff through in-person contact.
  • Excellent oral & written communication skills; able to present at all levels of an organization, including providers and other clinical staff.
  • Experience with data collection, review, analysis and reporting for quality improvement.
  • Intermediate proficiency in MS Office; prior experience with analytics tools.

To apply: 

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Additional Info

  • Specialty: Iowa Primary Care Association
  • Position Type: Full Time
  • Location: Urbandale

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