Senior Director of Data and Technology - Des Moines, IA

VISION & MISSION 
The Iowa Primary Care Association’s (Iowa PCA’s) vision is health equity for all.  Our mission is enhancing community health centers’ capacity to care. All employees of the Iowa PCA are expected to represent the company vision and mission. 
PURPOSE OF POSITION 
The Senior Director of Data and Technology provides leadership, vision, and oversight for information systems and technology with a focus on service excellence with overall responsibility for direction, coordination, and management of IS/IT business and clinical functions including medical, dental, behavioral health and enabling services for the Iowa Primary Care Association and its related organizations, INConcertCare, Inc. (INCC) and IowaHealth+ (IH+).  INCC is a health information technology services organization serving community health centers (Federally Qualified Health Centers or FQHCs) in Iowa and Nebraska. IowaHealth+ is a clinically integrated network (CIN or ACO) of FQHCs in Iowa. Each FQHC in the network is an independently governed and community led organization which has come together to form INCC and IH+ in order to better serve their mission and their patients.   

The Senior Director of Data and Technology will foster robust dialogue with all levels of the organizations and our FQHCs to ensure the achievement of objectives.   They serve as a strategic partner and demonstrate the ability to see the big picture in terms of consequences and scope when planning and responding to problems implementing the changes necessary for the future growth and success of the organizations and its network of FQHCs.  

ESSENTIAL DUTIES AND RESPONSIBILITIES 
The following duties are normal for this position.  These are not to be construed as exclusive or all inclusive.  Other duties may be required and assigned. 

  • Responsible for development and leadership of the strategy and direction for all network information systems, included but not necessarily limited to electronic health record (EHR), electronic dental record (EDR), population health management, patient engagement, and business intelligence tools.  Will work with stakeholders through listening, facilitated discussion, collaboration, education, and relationship building to ensure support and buy-in for the direction.  
  • Leads strategic technological planning to achieve business goals, including enablement of value-based care and achievement of health equity by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies. 
  • Builds strong relationships, develops, supports, informs, and explains technology-based business decisions, including the development of explicit and implicit technology requirements for all business decisions. 
  • Ensures information systems/information technology strategies align with overall organizational mission and vision.  Communicates business/technology alignment plans to executive team, staff, partners, customers, and stakeholders. 
  • Will oversee the successful procurement, pre-implementation planning, implementation, and post go-live phases of a statewide EHR/EDR/PopHealth/Business Intelligence integrated solution for Iowa’s Federally Qualified Health Centers.  
  • Accountable for enhancing the overall user experience of all technology systems to continually improve user adoption, efficiency, productivity, and satisfaction. 
  • Collaborates with the appropriate departments and outside vendors to develop and maintain a technology plan that supports organizational needs. 
  • Functions as a key member of the senior leadership team and as an advisor, a strategic partner, and leader to health center leadership on information technology matters.  
  • Interacts with/presents to the board of directors and other key constituents. 
  • Mentors, develops, and hires a strong Information Technology team that is aligned with the organization’s vision, mission, and values.  
  • Maximizes staff performance and technical expertise through clearly defined objectives, training, skill development and performance evaluation.  
  • Builds strong relationships with health center executives, clinical and IT leadership to build trust, support and optimize customer satisfaction at all levels.  
  • Develops and communicates information systems management, governance structure, and project statuses to all levels of the organization, including leadership. 
  • Oversees network data governance activities surrounding policies and procedures for the business use and technical management of data across the entire organization ensuring data quality, usability, availability, and security. 
  • Assures that the team structure supports the effective delivery of systems, provides excellent service, and assures the integrity of the information resources infrastructure and applications.  
  • Leads the development of a methodology that balances requests for technologies and services with available resources and prioritizes the projects and services to be provided.  
  • Serves as the Health Center Controlled Network Grant Project Director in ensuring HCCN grant goals and workplan align with the vision, mission, and strategy of the three organizations and ensures optimal use of resources toward achievement of grant goals. 
  • Develops standards and procedures for selection, implementation, integration, and support of systems.  
  • Monitors evolution of state and other HIE technological and functionality. Uses new developments to inform our network strategy for health information exchange. 
  • Monitors the productivity of information systems resources and manages those resources in a cost-effective, flexible, and timely manner.  
  • Enhances the utilization of the network information system and advanced clinical systems across the network.  
  • Develops and monitors annual information resources operating and capital budgets to ensure that areas of responsibility have the necessary funding to carry out established organizational goals and objectives.  
  • Accountable for all aspects of data privacy and security including regulatory compliance and related policies and procedures. Authority to serve as or delegate HIPAA Privacy and Security Officer. 
  • Stays abreast of the latest developments, advances and trends in healthcare and information technology, and federal and state legislation to ensure optimal professional effectiveness and competence, such as digital health, AI, etc. 
  • Provides thought leadership and representation in industry, state, or national strategic technology work groups, such as ONC, NACHC, IME, DHS etc. 
  • Analyzes complex business needs presented by the user community and/or clients and recommends technical solutions. 
  • Oversees and is accountable for the overall development of implementation plan for integrated technology, analytics and population health management systems. 

Expected Values and Behaviors:  
The person in this position will be expected to model our workplace values which are:  

  • Collaborative – We are one team. Celebrate success together. Learn from failure together.  Willing to embrace change and responsive to each other. We can and should depend on each other. Share your work and ask questions. Offer to help, offer to learn, and offer solutions to problems. 
  • Accountable – We work for health centers and we work with each other.  Tell the truth, keep your word, listen, and make it better. Expect excellence from yourself and others. 
  • Respectful – Approach every interaction with thoughts of equity, inclusion, and humility. We are one organization, and we are many people. We understand our differences and are better for it. Welcome feedback of all kinds. We are all learning something. 
  • Deliberate – Always understand the problem before trying to solve it. Nothing should be done without a purpose. Unite around common goals, visions, and strategies. 
  • Proactive – We seek opportunities to learn and prepare for future challenges. Everyone is responsible, expected and empowered to prepare us for the future. Train and plan for what comes next and who comes after us. 
  • Transformative – We empower systems change with a lens of excellent healthcare, health equity and compassion. Or health centers lead the way; we will clear the way. Adapt to changing circumstances and improve through adversity. 
SUPERVISORY RESPONSIBILITIES 
This position supervises the Systems Analyst, Technology Support Specialist, Application Support Manager, and the Lead Data Analyst. The following leadership expectations are required:  

  

Model the Way 

  • Align your words, decisions and actions with the organization’s mission, vision, and values. 
  • Hold yourself to a standard that is above the organization’s minimum expectations. 
  • When you make mistakes lead by bringing it to light, taking responsibility, and making it right.  

Establish a Safe Environment 

  • Recognize your negative emotions and be proactive in communicating or modifying as the situation requires.  Do not extend your bad day onto others.  
  • Express how each team member is valuable and important to the team’s and organization’s success.  
  • Create a team environment that supports and appreciates one another.    

 Set Expectations and Hold People Accountable 

  • Set and clearly communicate task and behavioral expectations. 
  • Have the tough-love conversation with any team member who is not meeting expectations. 
  • Empowering team members and holding them accountable for modeling our values and for:
  • Meeting minimum behavioral and task expectations  
  • Completing work tasks on time and doing quality work 
  • Working well with and getting along with people 
  • Finding value in others 
  • Embracing change  
  • Welcoming feedback and continuing to learn and grow 
  • Having a point of view and speaking up respectfully 
  • Listening, asking questions, and considering other points of view 
  • Finding ways to continually add value to their team, the organization, and the health centers we serve 

 Grow People for Improved Performance 

  • Be faithful about having weekly 1:1’s with each member of your team. 
  • Use 1:1’s to build the relationship necessary to truly know one another, understand the employee’s professional goals, support the individual and address questions and concerns. 
  • Deliberately identify and improve the task and behavioral skill sets of your team.  Every employee reporting to you should grow and be better because of your leadership.  

Deliver Results 

  • Establish team, departmental, and/or business unit goals and a plan to meet those goals. 
  • Ensure the team operates efficiently and effectively to meet those goals and deliver results. 
QUALIFICATIONS  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience: 

  • Bachelor‘s degree from an accredited college or university in computer science, information technology, business administration, healthcare administration / management or a related healthcare field is required. 
  • Master's degree in technology, business or administration is strongly preferred.  
  • Fifteen years of progressively responsible IT operations and service leadership related experience in a multi-site health system organization encompassing strategic technology planning, execution, and policy development.  FQHC experience preferred. 
  • Demonstrated success and expertise in broad information technology healthcare leadership, including improving customer satisfaction, evaluating innovative advanced technology, managing fiscal performance, and partnering with clinical and business stakeholders. 
  • Perform effectively in a complex changing environment with proven successes in collaboration, communication, critical thinking, & futures planning.  
  • Excellent verbal, presentation, written and interpersonal communication skills.  Use influence and persuasion effectively. Ability to work collaboratively, influencing decisions and outcomes, facilitating consensus. 
  • Proven leadership and management skills.  
  • Exposure to business theory, business processes, management, budgeting, and business office operations.  
  • Ability to analyze complex technology problems and develop recommendations and solutions that are understood in business terms.  
  • CPHIMS or equivalent certification preferred. 
  • Proven program/project management skills, specifically related to health IT.  Federal grants management experience preferred. 
  • Ability to manage, work and deliver results on multiple projects at the same time. 
  • Knowledgeable in HIPAA privacy and security regulations. 
  • Knowledge of FQHCs' regulatory requirements, health care delivery standards, policies and procedures are strongly preferred.  

Language Skills: 
Ability to read and interpret documents and operating and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups. 

Mathematical Skills: 
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry. 

Reasoning Ability: 
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Computer Skills: 
Extensive proficiency with information technology regarding both hardware and software and how they relate to a business and healthcare environment. In depth knowledge of Microsoft server and desktop operating systems, specifically Server 2012R2 and Windows 10.  

Physical Demands: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to sit and use hands to handle or feel.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision. 

Work Environment: 

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Professional business office work setting.   

Additional Info

  • Specialty: Iowa Primary Care Association
  • Position Type: Full Time
  • Location: Des Moines

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