Integrated Health Consultant (Hybrid) - Des Moines, IA

VISION & MISSION 

The Iowa Primary Care Association’s (Iowa PCA’s) vision is Health Equity for All.  Our mission is enhancing community health centers’ capacity to care. All employees of the Iowa PCA are expected to represent the company vision and mission. 

COMPANY BACKGROUND 

The network of the Iowa Primary Care Association (Iowa PCA), along with our sister companies INConcertCare (INCC) and IowaHealth+ (IH+), is a Health Resources and Services Administration (HRSA) best practice model sought by states across the country for how Primary Care Associations, Health Center Controlled Networks (HCCNs), and Clinically Integrated networks (CINs) can be integrated to support and enhance the work of community health centers. 

PURPOSE OF POSITION 

The Integrated Health Consultant is responsible for developing, evaluating, supporting, and/or expanding integrated health programs and initiatives within the defined focus area(s) for the Iowa PCA, and to promote a culture of process improvement. The Integrated Health Consultant will develop and maintain community and state partnerships and increase awareness of integrated health as an integral component of overall health.  The successful candidate in this position will serve as the subject matter expert (SME) for medical services. Focus areas for integrated health consultants include, but are not limited to, medical, oral health, behavioral (brain) health, supportive services, vision, pharmacy, and other health and wellness service areas as needed and identified. Consultants are expected to work across all focus areas and continually increase their knowledge and understanding of all services. 

Integrated health is a coordinated team-based, person-centered approach, designed to bring together all components that make humans healthy - physical, oral, pharmacy, and behavioral (brain)- focusing on providing comprehensive care to improve outcomes and ensure health equity for all.  

ESSENTIAL DUTIES AND RESPONSIBILITIES 

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. 

• Contribute to the organization’s mission and vision by adhering to the core values and supporting the focus on improving quality and reducing the cost of care at Iowa health centers while promoting health equity for all.  
• Serve as a leading contributor for the Iowa PCA’s integrated health strategy work in collaboration with the Integrated Health team and other staff as identified.  The assigned area of focus for this position is medical care. This position is responsible for providing ongoing opportunities for health center staff to connect around integrated health work, creating technical assistance and training opportunities for health centers, and continued blending of integrated health as outlined in the Iowa PCA Strategic Plan, IH+ Roadmap, and the AHEAD (Advancing Health Equity and Addressing Disparities) plan.   
• Serve as the lead subject matter expert for the assigned focus area(s) including providing technical assistance (TA) and training to participating health centers, coordinating activities with participating health centers, cross-state PCA partners, and HRSA, ensuring all grant objectives are met, participating in all required calls and meetings, and assisting with the creation of progress reports and other documentation as needed. 
• Application of continuous improvement and facilitation tools when providing training and technical assistance to health centers, creating measurable and sustainable improvements in patient and health center outcomes. 
• Manage assigned grant program initiatives including coordination of participating health centers and the grantor, ensuring that all grant objectives are met, participating in all required calls and meetings, and creating progress reports and other documentation as needed. 
• Facilitate Integrated Health meetings, Work Groups, Committees, Learning Cohorts, Project ECHOs, and facilitate/participate in statewide and cross-state Coalitions to discuss innovations and ongoing strategic planning related to Integrated Health and assigned focus areas.   
• Participate in the development of integrated health strategies/solutions, training, and technical assistance for alternative modalities of care within the health centers. These may include, but are not limited to, eHealth/telemedicine, home and community health visits, care management, school-based clinics, and mobile health.  
• Assist health centers in maximizing the use of their Electronic Health Record (EHR) to support workflows and data collection to support projects and other network goals and initiatives. Develop subject matter expertise for the hosted EHRs related to assigned focus area(s), if applicable.   
• Work with other members of the Transformation Team to provide content, support, and guidance to Iowa PCA, IowaHealth+ and INConcertCare committees and work groups related to Integrated Health and assigned focus area(s) specific content.  
• Assist with coordination, providing content, and facilitating in-person Transformation Collaborative events, which occur Tri annually, and as needed.  
• Provide training, coaching, and technical assistance to health center staff in integrated health operations, quality measurements, and incorporation and delivery of comprehensive integrated health services into the health center system, with a focus on assigned area(s). 
• Provides technical assistance, relative to the assigned focus area(s), in the development of appropriate policies, protocols, and procedures, including clinical, administrative, and operational policies, which are in compliance with the most current accepted professional standards for health centers across Iowa. 
• Provide support to the development of processes to improve operational efficiency and meet the health centers’ strategic goals related to integrated health, with a focus on assigned area(s). Assist health centers in creating workflows to optimize care delivery, introduce best practice improvements, and evaluate outcomes. Meet with health center staff as needed to facilitate progress and address barriers. 
• Assist with data gathering and analysis in support of integrated health initiatives specific to assigned focus area(s) as needed.  
• Assist with preparing and presenting progress against goals monthly to Boards, Members, Committees, or health center executive teams as directed. 
• Participates in the preparation of grant applications or other funding proposals, as needed for additional funding, to support this position and other integrated health initiatives. 
• Perform other duties and projects as assigned, exhibiting willingness to adapt schedule when requested to get the job done. 
• Participate in and support internal continuous improvement projects.  
• Provide content, support, and guidance to IowaHealth+, Iowa PCA, and INConcertCare committees and working groups as needed, taking the lead on select committees and work groups as assigned. 

Expected Values and Behaviors:  

The person in this position will be expected to model our workplace values which are:  

• Collaborative – We are one team. Celebrate success together. Learn from failure together.  Willing to embrace change and responsive to each other. We can and should depend on each other. Share your work and ask questions. Offer to help, offer to learn, and offer solutions to problems. 
• Accountable – We work for health centers, and we work with each other.  Tell the truth, keep your word, listen, and make it better. Expect excellence from yourself and others. 
• Respectful – Approach every interaction with thoughts of equity, inclusion, and humility. We are one organization, and we are many people. We understand our differences and are better for it. Welcome feedback of all kinds. We are all learning something. 
• Deliberate – Always understand the problem before trying to solve it. Nothing should be done without a purpose. Unite around common goals, visions, and strategies. 
• Proactive – We seek opportunities to learn and prepare for future challenges. Everyone is responsible, expected and empowered to prepare us for the future. Train and plan for what comes next and who comes after us. 
• Transformative – We empower systems change with a lens of excellent healthcare, health equity and compassion. Our health centers lead the way; we will clear the way. Adapt to changing circumstances and improve through adversity. 

SUPERVISORY RESPONSIBILITIES 

This position has no supervisory responsibilities. 

QUALIFICATIONS   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience: 

• Bachelor’s degree required. Candidates with a combination of professional clinical licensure and experience will be considered. 
• License to practice the person’s specific profession in the State of Iowa preferred, if applicable. 
• 5+ years of clinical, public health, or administrative/managerial experience in healthcare-related field. 
• Administrative, management, performance improvement, quality assurance, grant writing, and budget development experience preferred. 
• Practice experience required as it related to identified area of focus. 
• Experience in direct patient care preferred. 
• Preference given to candidates with experience in Federally Qualified Health Centers (FQHCs) and/or Rural Health Centers (RHCs) or direct experience with Medicaid population. 
• 3+ years of experience in program management strongly preferred. 
• 1+ years of experience managing process improvement and change initiatives for health care teams or in other settings - demonstrated ability to motivate and encourage successful process changes in ambulatory care settings, delivering measurable improvements strongly preferred 
• Knowledge of public health principles and practices preferred. 
• Certification in process improvement methodologies is a plus but not required. 
• Experience achieving objectives through close collaboration with subject matter experts, external stakeholders, organizational leaders, and peers. 
• Ability to manage work simultaneously on a variety of programs with varying deadlines and program responsibilities. 
• Excellent oral & written communication skills; able to communicate effectively with organization leadership, health center staff, clinicians, community leaders, and government officials. 
• Experience planning and facilitating meetings and group work in a highly collaborative, interdependent environment. 
• Experience using data analysis to drive initiatives and/or process redesign in either a consulting role or a supporting role, preferably in healthcare. 
• Must be flexible, self-motivated and a team-player. 
• Ability to travel around the State of Iowa at least 25% of the time to foster relationships with health center staff through in-person contact. 
• Intermediate proficiency in MS Office; prior experience with analytics tools. 
• Candidate will be expected to maintain appropriate clinical privileges, if applicable  

TELECOMMUTING AND TRAVEL:  

This position is required to be on-site at least two days per work week. Some travel may be required to community health centers and partners via vehicle or conferences via air travel. 

Language Skills: 

Ability to read and interpret documents and operating and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups. 

Mathematical Skills: 

Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry. 

Reasoning Ability: 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Computer Skills: 

To perform this job successfully, an individual should have knowledge of Microsoft Office programs, including spreadsheets, word processing, and databases. 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit and talk or listen.  The employee is occasionally required to sit and use hands to handle or feel.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision. 

Work Environment: 

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Professional business office work setting.