Clinical Quality Consultant - Des Moines, IA

The Iowa Primary Care Association’s (Iowa PCA’s) vision is health equity for all.  Our mission is enhancing community health centers’ capacity to care. All employees of the Iowa PCA are expected to represent the company vision and mission.
The Clinical Quality Consultant will work with community health centers in Iowa to assess, train, and provide technical assistance with implementation efforts to increase routine HIV, Hepatitis, Sexually Transmitted Infections (STIs), Colorectal Cancer, Breast and Cervical Cancer screenings, and improve the care of chronic conditions including Hypertension and Diabetes. The person in this position will work as a liaison between health centers and the Iowa Department of Public Health and will play a key role as part of the clinical consulting team and routine screening project for the Iowa Primary Care Association. This position will lend clinical expertise to health center care teams related to a variety of clinical initiatives and processes and will not be housed within the health centers or provide direct patient care.  

The following duties are normal for this position.  These are not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.

  • In collaboration with the Director of Clinical Consulting, lead the implementation of routine HIV, Hepatitis C, and STI screening project among participating health centers work including creating technical assistance and training opportunities for health centers towards implementation of routine screening within into primary care as outlined in the Iowa PCA HRSA grant and the CDC and USPSTF screening recommendations.
  • Assist in the management of the IDPH Routine Screening Performance Improvement and Hepatitis C Screening Among Opioid Users grants, including coordination with participating health centers and IDPH, ensuring that all grant objectives are met, participating in all required calls and meetings, and creating progress reports and other documentation as needed.
  • Assist health centers in creating sustainable screening/testing practices over the long term.
  • Assist health centers in assuring response protocols are in place for patients with a positive result for HIV or Hep C so that referrals are made and/or appropriate supports are provided.
  • Provide technical assistance and trainings to improve the sustainability of routine screenings within CHCs.
  • Create and deliver consulting services, which may include classroom or virtual training, creation of end-user education and project documents and post-event surveys.
  • Serve as the staff lead on efforts to improve clinical performance on hypertension, diabetes, and cholesterol-related initiatives including activities that are part of the IDPH Hypertension, Cholesterol, and Diabetes and HRSA grants.
  • Provide training and technical assistance to health centers in support of clinical quality improvement and performance efforts, including but not limited to cancer screening, hypertension, and diabetes. This may include assisting health centers in creating workflows to optimize care delivery, introduce best practice improvements, and evaluate outcomes to support clinical quality improvement initiatives. 
  • Implement the strategies identified in the CDC Iowa Cancer Foundation Preventing Liver Cancer through Screening and Immunizations Among Opioid Users through the planning and facilitation of the Iowa PCA HCV ECHO series and collaborate with the Behavioral Health Consultant to implement related strategies within the MAT/Behavioral Health ECHO(s).
  • Serve as the Special Populations Contact and assist health centers with assessing, training and providing technical assistance related to HRSA and the National Collaborative Associations, as well as additional populations identified by health centers. Identified populations include, but are not limited to, Migrant Health Workers, Persons Experiencing Homelessness, LGBTQI+, Military Veterans, Migrants/Refugees; Adolescents/Young Adults.
  • Assist with data gathering and analysis in support of process improvement initiatives.
  • Assist with coordination, providing content and facilitating in-person Transformation Collaborative events, which occur quarterly.
  • Work with other members of the Transformation Team to provide content, support, and guidance to Iowa PCA, IowaHealth+ and INConcertCare committees and working groups.
  • Assist with preparing and presenting progress against goals monthly to Boards, Members, Committees, or health center executive teams as directed.
  • Participates in the preparation of grant applications or other funding proposals as needed for additional funding to support behavioral health work and other initiatives.
  • Perform other duties and projects as assigned, exhibiting willingness to adapt schedule when requested to get the job done.

Expected Values and Behaviors:
The person in this position will be expected to model our workplace values which are:

  • Collaborative – We are one team. Celebrate success together. Learn from failure together. Willing to embrace change and responsive to each other. We can and should depend on each other. Share your work and ask questions. Offer to help, offer to learn, and offer solutions to problems.
  • Accountable – We work for health centers and we work with each other. Tell the truth, keep your word, listen, and make it better. Expect excellence from yourself and others.
  • Respectful – Approach every interaction with thoughts of equity, inclusion, and humility. We are one organization, and we are many people. We understand our differences and are better for it. Welcome feedback of all kinds. We are all learning something.
  • Deliberate – Always understand the problem before trying to solve it. Nothing should be done without a purpose. Unite around common goals, visions, and strategies.
  • Proactive – We seek opportunities to learn and prepare for future challenges. Everyone is responsible, expected and empowered to prepare us for the future. Train and plan for what comes next and who comes after us.
  • Transformative – We empower systems change with a lens of excellent healthcare, health equity and compassion. Or health centers lead the way; we will clear the way. Adapt to changing circumstances and improve through adversity.

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
  • Licensed LPN/RN required; Bachelor’s degree or BSN preferred 
  • 3+ years of clinical practice experience required, preferably in outpatient physician practice – preference given to candidates with experience in Federally Qualified Health Centers (FQHCs) and/or Rural Health Centers (RHCs) or direct experience with Medicaid population.
  • 3+ years of experience using data analysis to drive initiatives and/or process redesign in either a consulting role or a supporting role in healthcare
  • 1+ years of experience managing process improvement and change initiatives for health care teams - demonstrated ability to motivate and encourage successful process changes in ambulatory care settings, delivering measurable improvements.
  • Certification in process improvement methodologies preferred.
  • Experience planning and facilitating meetings and group work.
  • Experience in medical case management/discharge planning/clinical project management.
  • Ability to travel around the State of Iowa approximately 25% of the time in order to build relationships with health center staff through in-person contact.
  • Excellent oral & written communication skills; able to present at all levels of an organization, including providers and other clinical staff.
  • Experience with data collection, review, analysis and reporting for quality improvement.
  • Intermediate proficiency in MS Office; prior experience with analytics tools.

Language Skills:
Ability to read and interpret documents and operating and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups.

Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office programs, including spreadsheets, word processing, and databases.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to sit and use hands to handle or feel.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision.

Work Environment:
The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Professional business office work setting.  Travel required.

Additional Info

  • Specialty: Iowa Primary Care Association
  • Position Type: Full Time
  • Location: Des Moines

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